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Nevada Spa Listings - Reno

The Refuge Spa

Mon: 9:00 am - 7:00 pm
Tue: 9:00 am - 5:00 pm
Wed: 9:00 am - 5:00 pm
Thu: 9:00 am - 7:00 pm
Fri: 9:00 am - 7:00 pm
Sat: 9:00 am - 7:00 pm
Sun: 9:00 am - 7:00 pm

Services: Skin Care, Day Spa, Nail Salon

Cost: $$$$

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Reviews Summary
Users with 5 stars
(17)
Users with 4 stars
(2)
Users with 3 stars
(0)
Users with 2 stars
(2)
Users with 1 stars
(4)
Overall Ratings
Spa's weighted rating (all time): 4.04
Spa's weighted rating (last 90 days): 5.00
Total number of reviews: 25
Total number of comments: 0
Last review/comment date: 1/21/2024
Provider Ratings
Shekina (1 reviews): 5.00
Carla (1 reviews): 5.00
Deb (1 reviews): 5.00
Kaye (1 reviews): 5.00
Kay (1 reviews): 5.00
Halee (1 reviews): 5.00
Skyler (1 reviews): 5.00
Megan (1 reviews): 5.00
Reviews/Comments
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Review
Posted on 01/21/2024

The atmosphere is like nothing I have ever felt. Like stepping out of the box and being in a tranquil heaven for a day. Whatever service you buy you get access for the day to the pool, shower, hot tub, infrared sauna, bar and food.

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Review
Posted on 12/27/2023

The space is tiny, but mighty, with the most friendly staff!! I had the most relaxing massage and afternoon! Did not get a chance to check out the outdoor hot tub, but the sauna was great, tea room had delicious snacks and tea options, and a bar option!

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Review
Posted on 12/09/2023

The staff were amazing, very clean and comfortable facility, we will definitely be back.

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Review
Posted on 11/10/2023

The customer service! From making the appt, the services I had, the bar, the lounge, everything was amazing. I felt important the whole time I was there! I loved this place!

👍 Did you find this review helpful?  Yes  
Review
Posted on 09/30/2023
Care Provider: Shekina, Carla

From check-in to Shekina & Carla, was a wonderful experience! Everyone was very kind & helpful. The facilities were clean & complete with anything & everything I may need! The lounge was very relaxing & the hours I spent there were wonderful.

👍 Did you find this review helpful?  Yes  
Review
Posted on 09/04/2023

Such a great experience!! What a beautiful establishment clean, comfortable, relaxing and with a wonderful staff.

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Review
Posted on 08/24/2023
Care Provider: Deb

A very much needed day was exceeded by Refuge Spa. It was an amazing ambiance, everyone was friendly and helpful, Deb gave me the best massage I've ever experienced. Will definitely be back myself and will not hesitate to tell others !

👍 Did you find this review helpful?  Yes  
Review
Posted on 04/17/2023
Care Provider: Kaye

This place was wonderful! I have been to this spa quite a few times, and every time the service is impeccable.
Kaye took care of us in the VIP suite, and she was so attentive and fun. Everyone raved about their treatments ( facials, massages, deprivation tank).

👍 Did you find this review helpful?  Yes  
Review
Posted on 04/03/2023
Care Provider: Kay

We had an amazing day! We booked them VIP lounge and Kay took such good care of us! The massages were amazing as is the facility! We will be back.

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Review
Posted on 03/28/2023

Clean facility, friendly staff, relaxing environment, and I loved the amenities! I was able to hang out in the comfortable lounge before and after my amazing massage from Skylar. I spent some time in the dry sauna before finishing up my time there with a nice hot shower.

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Review
Posted on 03/12/2023

Everything was perfect. The facility is lovely. The staff from greeter to service providers were awesome. Wish I had schedule more time to enjoy the extra amenities such as the bar, sauna, reflection room.

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Review
Posted on 02/20/2023

Very relaxing, friendly staff and very clean. I bought a Groupon for a float for me and my husband it was very relaxing the staff was very friendly and everything was kept very clean.

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Review
Posted on 02/13/2023

I've gotten services here (usually massages and facials) at least 5 times. Very professional and the high price comes with high standards. Love it here! :)

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Review
Posted on 01/27/2023

Three friends and I went for a fun spa day. They took great care of us and we had a really good time! The pedicure was so beautiful and relaxing.

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Review
Posted on 01/02/2023

It's a nice spa but more expensive than Peppermills spa which has more amenities. The front desk attendant seemed fake nice and had to keep calling her manager. I also was supposed to receive snacks included with my massage and that didn't happen.

👍 Did you find this review helpful?  Yes  
Review
Posted on 12/27/2022

Day spa package at $25 is such a steal for a high-end spa ! Recommend it to everyone !

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Review
Posted on 11/22/2022

The massage was amazing! But the pool/hot tub was out of order so we spent $2,300+ to get massages and to sit in a room that didn't have enough room for all of us to sit. The other amenities were an additional charge and the champagne was $48 per bottle.

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Review
Posted on 11/09/2022

Price for 80 min couples massage was listed as $248 online with 20% discount. At checkout we were informed it was double that price and $248 was the price for one even though app price did not specify per person.

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Review
Posted on 09/26/2022

iSpent some minutes filling up their forms online on the type of massage i want and so on. I wanted deep tissue but instead i get a TAP. The hot stones just passed on my back. Did not really get a feel of it.

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Review
Posted on 09/04/2022

I'll start off by saying I have been twice to this spa. Overall, I have enjoyed my experience both times. My one gripe would be a lack of amenities.

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Review
Posted on 08/27/2022
Care Provider: Halee, Skyler, Megan

I've had my fair share of massages, and Halee and Skyler provided the best massages my partner and I have ever had. We didn't want to leave. Megan also gave me a wonderful facial and took great care of a breakout I was having.

👍 Did you find this review helpful?  Yes  
Review
Posted on 08/21/2022

The spa facilities itself were gorgeous and my nail tech was so nice. But I felt like this was the biggest waste of $155 ever.

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Review
Posted on 07/28/2022

My daughter and I decided to get a massage while we were in Reno. I searched a few spas online and Refuge was one of the only spa's that had a few last-minute appointments available.

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Review
Posted on 07/09/2022

I had a pedicure. The gal asked me if I wanted my legs massage - I said, "Yes please!" but then she didn't do it. Weird. It was all a big rush.

👍 Did you find this review helpful?  Yes  
Review
Posted on 06/25/2022

I'd like to preface my review by stating that I've never been to a spa so I have nothing to compare it to. That being said, I was highly impressed.

👍 Did you find this review helpful?  Yes  
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