6795 S Virginia St
Ste A
Reno, NV 89511
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(775) 853-8399 | |
https://locations.massageenvy.com/nevada/reno/6795-s-virginia-street-suite-a.html?utm_campaign%20=%20yelp+ad+website |
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Services: Massage, Skin Care
Cost: $$$$
Users with 5 stars |
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Users with 1 stars |
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Reviews/Comments |
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I have 14 pts and can't even use them since they either have nothing available or they lose an employee and don't call you to cancel your appointments. I showed up only to find out the employee was no longer with the company
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Care Provider: Brooklyn
5 stars for the new GM of this location and for Brooklyn. Brooklyn gave an excellent massage. This location has had heavy staff turnover and near impossible to book appointments however Dane worked effectively to get my appointments booked and actually felt cared for.
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This is the best place for a weekly massage! The front desk is super organized and provides great customer service. I have been a member for a long time. I am pleased with the service they provide week in and week out!
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They are booked 2 months out, hard to get an appointment. Then theycancel on you a few days before your appointment, so you end up waiting 4 months for a massage. Do not sign a contract with this money-first business
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Care Provider: Amber
I had an absolutely fabulous massage today with Amber! She was so quiet and peaceful, and did such an excellent job! I feel relaxed and grateful!
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I have been canceled on the same day as my massage appointment was scheduled on 3 times,, yes 3 times!!
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The manager Megan is a complete joke and said she has 17 years of customer service and if that's been majority at this location the reviews speak for themselves. She was rude and condescending.
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Facial pain, inflammation, stinging and trauma for days resulting from dangerous facial practices. I'll never trust this place with my face again.
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I'm about done with Massage Envy.
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