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Nevada Spa Listings - Reno

Massage Envy - Reno - S. Virginia St

Mon: 8:30 am - 8:00 pm
Tue: 8:30 am - 8:00 pm
Wed: 8:30 am - 8:00 pm
Thu: 8:30 am - 8:00 pm
Fri: 9:00 am - 8:00 pm
Sat: 9:00 am - 8:00 pm
Sun: 9:00 am - 8:00 pm

Services: Massage, Skin Care

Cost: $$$$

Photos  (click to enlarge)
Reviews Summary
Users with 5 stars
(2)
Users with 4 stars
(1)
Users with 3 stars
(1)
Users with 2 stars
(0)
Users with 1 stars
(5)
Overall Ratings
Spa's weighted rating (all time): 2.44
Spa's weighted rating (last 90 days): 1.00
Total number of reviews: 9
Total number of comments: 0
Last review/comment date: 11/01/2023
Provider Ratings
Brooklyn (1 reviews): 4.00
Amber (1 reviews): 5.00
Reviews/Comments
Post a review  |  Post a comment
Review
Posted on 11/01/2023

I have 14 pts and can't even use them since they either have nothing available or they lose an employee and don't call you to cancel your appointments. I showed up only to find out the employee was no longer with the company

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Review
Posted on 09/10/2023
Care Provider: Brooklyn

5 stars for the new GM of this location and for Brooklyn. Brooklyn gave an excellent massage. This location has had heavy staff turnover and near impossible to book appointments however Dane worked effectively to get my appointments booked and actually felt cared for.

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Review
Posted on 07/20/2023

This is the best place for a weekly massage! The front desk is super organized and provides great customer service. I have been a member for a long time. I am pleased with the service they provide week in and week out!

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Review
Posted on 04/27/2023

They are booked 2 months out, hard to get an appointment. Then theycancel on you a few days before your appointment, so you end up waiting 4 months for a massage. Do not sign a contract with this money-first business

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Review
Posted on 03/20/2023
Care Provider: Amber

I had an absolutely fabulous massage today with Amber! She was so quiet and peaceful, and did such an excellent job! I feel relaxed and grateful!

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Review
Posted on 01/25/2023

I have been canceled on the same day as my massage appointment was scheduled on 3 times,, yes 3 times!!
Massage Envy staff definitely has a issue with scheduling because they will double book you or their massage therapist just don't show up to work.

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Review
Posted on 11/02/2022

The manager Megan is a complete joke and said she has 17 years of customer service and if that's been majority at this location the reviews speak for themselves. She was rude and condescending.

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Review
Posted on 03/23/2022

Facial pain, inflammation, stinging and trauma for days resulting from dangerous facial practices. I'll never trust this place with my face again.

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Review
Posted on 11/25/2020

I'm about done with Massage Envy.

The therapists I see are usually great but the staff and management ruin it.

👍 Did you find this review helpful?  Yes  
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