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10 N Nansemond St
Richmond, VA 23221
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(804) 823-7600 |
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http://www.handandstone-richmondcarytown.com |
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Services: Massage, Skin Care, Day Spa
Cost: $$$$
| Users with 5 stars |
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| Users with 4 stars |
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| Users with 3 stars |
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| Users with 2 stars |
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| Users with 1 stars |
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Reviews/Comments |
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Honestly, I'm not sure my therapist has had any professional training. I told her the specific muscle I've been told causes my neck tension, and she never touched it. The session started late, ended early, and at checkout I was pitched a membership to this place.
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Care Provider: Paris
Paris did a great job! I actually stopped booking massages until I got a gift card because people never give enough pressure for me to really feel it even with deep tissue. Glad I got in with Paris because it was an awesome massage! Great pressure.
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Care Provider: Royale
I got a massage. Royale is terrific. She is thorough and her vibe is professional. Her skill level is amazing. She really helped alleviate some issues with my joints. I could literally feel the release of toxins and stiffness. At least for now, I feel sooo much better.
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The massage therapists are good, but the front of the house schedulers royally messed up a date day when they only scheduled my husband for a couple's massage and not me. Not apologetic for the mistake at all.
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Care Provider: Rosa, Jade
My first visit for both a massage and a facial was OK, but I've tried different staff and since have ones who match my needs. Rosa for massages and Jade for facials are wonderful at their job! They are both very friendly and professional.
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Care Provider: Anthony
I was in here 7/25/23 and I had Anthony. I requested a man for the pressure purpose. Nothing against a woman but I love how a man doesn't know his pressure. From the start of my 90 min appt he was perfect.
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Hand and stone massage has let me down two times now.
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What an unprofessional spa experience at this location.The front desk clerk and the corresponding manager do not know how to listen, apologize for mishaps, and find solutions.
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I look forward to my massage every month, the membership program is great. I enjoy firm pressure and the therapists are highly skilled.
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