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Virginia Spa Listings - Richmond

Hand and Stone Massage and Facial Spa

Mon: 9:00 am - 9:00 pm
Tue: 9:00 am - 9:00 pm
Wed: 9:00 am - 9:00 pm
Thu: 9:00 am - 9:00 pm
Fri: 9:00 am - 9:00 pm
Sat: 8:00 am - 8:00 pm
Sun: 8:00 am - 8:00 pm

Services: Massage, Skin Care, Day Spa

Cost: $$$$

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Reviews Summary
Users with 5 stars
(3)
Users with 4 stars
(2)
Users with 3 stars
(0)
Users with 2 stars
(2)
Users with 1 stars
(2)
Overall Ratings
Spa's weighted rating (all time): 3.22
Spa's weighted rating (last 90 days): 3.00
Total number of reviews: 9
Total number of comments: 0
Last review/comment date: 2/04/2024
Provider Ratings
Paris (1 reviews): 5.00
Royale (1 reviews): 5.00
Rosa (1 reviews): 4.00
Jade (1 reviews): 4.00
Anthony (1 reviews): 4.00
Reviews/Comments
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Review
Posted on 02/04/2024

Honestly, I'm not sure my therapist has had any professional training. I told her the specific muscle I've been told causes my neck tension, and she never touched it. The session started late, ended early, and at checkout I was pitched a membership to this place.

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Review
Posted on 12/19/2023
Care Provider: Paris

Paris did a great job! I actually stopped booking massages until I got a gift card because people never give enough pressure for me to really feel it even with deep tissue. Glad I got in with Paris because it was an awesome massage! Great pressure.

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Review
Posted on 10/26/2023
Care Provider: Royale

I got a massage. Royale is terrific. She is thorough and her vibe is professional. Her skill level is amazing. She really helped alleviate some issues with my joints. I could literally feel the release of toxins and stiffness. At least for now, I feel sooo much better.

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Review
Posted on 10/14/2023

The massage therapists are good, but the front of the house schedulers royally messed up a date day when they only scheduled my husband for a couple's massage and not me. Not apologetic for the mistake at all.

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Review
Posted on 08/03/2023
Care Provider: Rosa, Jade

My first visit for both a massage and a facial was OK, but I've tried different staff and since have ones who match my needs. Rosa for massages and Jade for facials are wonderful at their job! They are both very friendly and professional.

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Review
Posted on 07/26/2023
Care Provider: Anthony

I was in here 7/25/23 and I had Anthony. I requested a man for the pressure purpose. Nothing against a woman but I love how a man doesn't know his pressure. From the start of my 90 min appt he was perfect.

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Review
Posted on 08/10/2022

Hand and stone massage has let me down two times now.

While the actual massage felt good, the massage which was scheduled for 7pm started at 7:07 and ended at 7:53. That is definitely not 60 minutes, which is what I paid for.

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Review
Posted on 02/14/2022

What an unprofessional spa experience at this location.The front desk clerk and the corresponding manager do not know how to listen, apologize for mishaps, and find solutions.

👍 Did you find this review helpful?  Yes  
Review
Posted on 01/01/2019

I look forward to my massage every month, the membership program is great. I enjoy firm pressure and the therapists are highly skilled.

👍 Did you find this review helpful?  Yes  
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