8310 Mills Dr
Kendall, FL 33183
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(305) 595-5252 | |
http://www.handandstone.com/spa/Florida/Kendall |
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Services: Massage, Skin Care, Day Spa
Cost: $$$$
Users with 5 stars |
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Users with 4 stars |
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Users with 3 stars |
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Users with 2 stars |
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Users with 1 stars |
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Reviews/Comments |
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I made an appointment and showed up and they said they had no recollection even though I told them the specific time and date I called to book. They told me I had to wait 4 hours for the next available slot. Didn't even apologize for their mistake.
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I had to remind my massage therapist so many times not to forget my legs and she still did. I would suggest a more professional therapist who understands the value of customer service.
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Why are are your associates miss representing cost ? Why are associates not clearly starting charges from the new membership fees? Why are your associates being nasty.?
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Care Provider: Elsy
Elsy was absolutely INCREDIBLE I almost didn't even want to share her with everyone because I wanted her to myself but I have to let it be known. She truly has a healers touch and is very communicative.
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I enjoy getting messages at this location because it's the closest to me and it is clean, staff is friendly, but unless I make you schedule your appointment in person, you won't get one because they don't answer the phone
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Check in and check out with the receptionists was the only efficient and positive thing about this experience.
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The massage was okay , the massage started late and was cut short , everyone is wearing a mask so it feels you are in a hospital
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Care Provider: Dolly
The ambience is very relaxing, its clean and staff is nice. I've been here twice already with Dolly definitely recommend.
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I called in August to terminate my membership and was told that it was terminated and nothing else was required. Two months later I was still being billed.
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Great location
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Place is super clean.
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